Trusted Local Score

A trust score that has to earn itself.

Built from review volume, recency, how a business actually responds to its customers, and how it supports the community — not just a star average. Plus a Google Profile Grade for how well each business keeps its Google listing, and a Website Basics check for what its own website does.

What customers say

Trust Score

A 0–100 score based on publicly available review and local data: how many reviews, how recent, and whether the owner replies.

What the owner controls

Google Profile Grade

An A–F grade for how complete your Google listing is, where you rank against competitors nearby, and your top fix. Free.

Get my free Profile Grade →
Got a report link from us? Open that link to see your grade and fixes.
What your website does

Website Basics

Ten basics a business's own website should do, shown as a count like “6 of 10”: loads securely, works on a phone, a clear title and headline, a phone number that matches Google, booking, reviews. See how local websites rank.

See Website Basics →
Got a report link from us? Open it to see your ten basics and your first fix.
70
Elite
2337
Trusted
1127
Building Trust
228
Trust Concern
0
Trust Unknown
209
No Recent Reviews
1976
Too Few Reviews
5947
Total Scored
Google Profile Grades A465 B523 C1382 D1571 F1363 5304 graded What's a Profile Grade? →
Website Basics 174pass 8+ of 10 1685 websites checked average 5.2 of 10 What's Website Basics? →
Three measures

What customers say, how you show up on Google, and what your website does.

They answer different questions, so a business can be excellent at one and weak at another. The Trust Score and the Google Profile Grade go to every business we track; Website Basics checks the business's own website.

What customers say
94.6ELITE

Trust Score

A 0–100 score based on publicly available review and local data, weighted so a handful of recent five-stars can't beat years of steady, genuine reviews.

  • How many reviews, earned over time
  • How many are recent
  • Whether the owner replies, especially to critical ones
What the owner controls
ACF

Google Profile Grade

An A–F grade for how complete and well kept a business's Google listing is, ranked against competitors nearby. Owners can fix every part of it themselves, usually the same week.

  • Hours, categories, description and photos
  • Website and booking links, Google Posts, and services and products
  • Whether the listing is claimed (unclaimed can't grade above a D)
What your website does
6

Website Basics

How many of ten home-page basics a business's own website passes, shown as a count, never a letter. Most take under an hour to fix, and owners can do them themselves.

  • Loads securely, works on a phone, a clear title and headline
  • A phone number that matches Google and can be tapped
  • Online booking, reviews on the page, images described, a good share preview
Local All-Stars

Loved by customers, and easy to find on Google.

Businesses that are Elite or Trusted on reviews and graded A on their Google profile. A new mix every day.

Is your business an All-Star? Get your free Profile Grade →
How the Trust Score is calculated

Three things a star rating alone can't tell you.

A business with 3 five-star reviews from last month looks identical to one with 400 reviews earned over years, on a plain star average. Trusted Local Score doesn't let it.

Review volume

More genuine reviews earned over time builds more confidence in a business's true reputation than a handful of recent ones.

Recent activity

A business actively earning reviews right now reflects its current quality better than one coasting on reviews from years ago.

Owner responsiveness

Businesses that reply to reviews — especially critical ones — show they're actually listening to their customers.

Browse

Every market, every trade.

Trusted Local Score is live in 4 markets across 29 categories, with 9 more on the way.

Live now
Coming soon
Central Ohio Chicagoland DC, Maryland & Virginia Greater Austin Greater Indianapolis Hampton Roads Illinois Ohio Rockford & Beloit Don't see your area? Request it →

Need a business you can trust?

Search by category and city to see ranked, evidence-based scores for every business we track — not just who paid for placement.

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Run a local business?

See your Trust Score, your Google Profile Grade and how your website measures up, where you rank against competitors nearby, and the fixes worth the most points — or request a score if we don't have you yet.